Refund policy
At Hale, we aim to ensure you are fully satisfied with your purchase. If for any reason your order does not meet your expectations, we are here to assist.
Returns
We offer a 14-day return window from the date your order is delivered.
To be eligible for a return, items must meet the following conditions:
- Unworn and unused
- In original condition
- All original tags attached
- Free from damage, stains, or odors
Hale reserves the right to refuse returns that do not comply with these requirements.
Return Process
To initiate a return, please visit our Returns Portal and follow the provided instructions.
Once your return request is approved, you will receive guidance on how to send your item back to us.
Exchanges
At this time, we do not offer direct exchanges.
Due to limited inventory and high demand, items may sell out quickly. If you require a different size or style, we recommend placing a new order as soon as possible.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method.
Please allow several business days for the refund to reflect in your account, depending on your payment provider.
Additional Information
- Original shipping charges are non-refundable, unless the item received is defective or incorrect
- Hale is not responsible for returns lost in transit
Contact Us
If you have any questions regarding your return, please contact our support team for assistance.